In the world of B2B and corporate marketing, customer testimonials have become one of the most powerful forms of social proof. But unlike written reviews or star ratings, video testimonials offer depth—real people sharing real experiences in their own words, with genuine tone, emotion, and expression. When done right, these stories inspire trust and drive decisions.
At St Louis Commercial Video, we’ve spent decades helping businesses and marketing agencies produce compelling testimonial content that aligns with their brand and business goals. This guide offers a behind-the-scenes look at what you can expect when filming customer testimonials—so you can prepare your team, your customer, and your message for success.
1. Pre-Production: Planning the Message and the Logistics
Every successful shoot begins with a strategic pre-production process. This stage includes:
- Storyboarding and messaging goals: What is the core message? What outcome do you want viewers to take away?
- Interviewee prep: We’ll help you brief your customer, share sample questions, and offer tips to help them feel comfortable.
- Location scouting: We’ll choose a visually appropriate space—whether at your customer’s site, in your office, or in our studio.
- Scheduling and release forms: Coordinating schedules, handling logistics, and ensuring proper release documentation is signed.
Our crew ensures all the moving parts are in place before anyone steps in front of the camera.










2. The Day of the Shoot: Creating a Relaxed and Professional Environment
The shoot day is about making your customer feel supported, not scrutinized. Here’s what happens:
- Setup: We arrive early to set up lighting, sound, cameras, and the scene. Our private studio, when used, is designed for comfort and professionalism, complete with space for props or branded elements.
- Interview flow: We use conversational prompts to elicit authentic responses. No teleprompters—just real dialogue shaped around your goals.
- Capturing B-roll: In addition to the interview, we film supporting footage that visually reinforces the message—your product in action, the customer’s workspace, candid interactions.
- Sound and camera monitoring: Our experienced operators ensure everything looks and sounds great in real time, using professional gear and backup systems.
We guide the entire process, making your customer look and feel like a star—without ever feeling like they’re acting.
3. Post-Production: Turning Raw Interviews Into Strategic Content
After filming, our editing team steps in to bring the story to life:
- Editing for narrative: We distill the interview down to the strongest, most authentic moments that support your marketing goals.
- Visual enhancements: Logo animations, lower-thirds, branded color grading, and music enhance the final product.
- Optimizing formats: We deliver in multiple formats (social media, website, presentation-ready) and can provide transcriptions or captioning as needed.
- Repurposing opportunities: A single shoot can yield a main testimonial, short clips, quote graphics, and more—extending the value of your investment.
Using the latest AI-assisted post-production tools, we streamline this process without compromising creativity or quality.
4. Customer Comfort Is Key
Many customers aren’t used to being on camera. That’s why we:
- Coach them gently on camera presence and positioning
- Keep things conversational, not scripted
- Allow for do-overs and natural pauses
- Make edits that remove stumbles, filler words, and distractions
Creating a positive, no-pressure environment ensures that the testimony feels natural—and that your customer will be happy to participate again.









5. Results You Can Use Across Platforms
Great customer testimonials have a long shelf life and multi-platform value:
- Website trust-building content
- Email marketing
- Sales presentations
- Social proof for LinkedIn and YouTube
- Internal communications or recruiting
We help you think strategically about how to use and reuse your video assets so they serve more than just one campaign.
Why Choose St Louis Commercial Video for Your Testimonial Production
At St Louis Commercial Video, we specialize in crafting impactful, professional customer testimonials from start to finish. Since 1982, we’ve supported marketing teams, creative agencies, and business leaders throughout the St. Louis area in capturing stories that convert.
We offer:
- Full-service studio and location video production
- Professional interview lighting, audio, and camera operators
- Editing and post-production, powered by the latest AI tools
- Licensed drone pilots for dynamic aerial shots
- Flexible formatting for all platforms and marketing uses
- Private studio spaces with built-in lighting and visual setups
- Expertise in repurposing content for greater ROI
From setting up a custom interview studio to producing polished final edits, St Louis Commercial Video supports every stage of your testimonial journey with creativity, care, and technical excellence.
Let us help your customers become your brand’s most persuasive storytellers.
















